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Although, Takeaway.com started independently, in April of 2020 it merged with a British Food company called Just Eat. Thus, the company is now officially known as Just Eat Takeaway.com. The platform offers its services to 23 countries around the globe.
The company is in charge of online ordering, payments and sometimes order fulfilments too. Additionally, Takeaway.com uses a hybrid model that enables them to build on their market place heritage with logistic capabilities.
This means they can provide restaurants with their delivery capabilities. In that way, customers can place an order from a huge variety of restaurants.
Using Takeaway.com is Easy
Whether you are using their mobile app or their website, ordering has never been easier. Just follow the following 5 steps:
- Type the postal code of your delivery address
- Choose a restaurant!
- Pick products, food, meals. Add them to your cart
- Once done, click the place order button!
- Choose a mode of payment, and you’re done!
Modes of Payment
There are multiple ways to pay at Just Eat Takeaway.com. The company lets you pay via your credit card either online or via the bank card terminal. You can also access PayPal or cash on delivery option if you prefer.
Right after placing the order, you will receive an order number and a confirmation email. These will help track your order in case of any issues. Since the restaurant is responsible for faulty food, you can reach out to them via the confirmation email number.
However, Takeaway.com also has a customer care terminal for any such issues. You can always leave your comments if something was unsatisfactory and they will try to resolve the issue as soon as possible.
Precautions in the wake of COVID-19
Takeaway.com is taking the Corona Virus pandemic very seriously. It is their top priority to keep their customer, delivery drivers and partner restaurants safe. Thus, several safety measures are being followed by the platform.
They are also trying their utmost to monitor the situation via the local health authorities. At per their service, contactless delivery service has been introduced to prevent person-to-person contact.
The delivery person will ring the bell and leave the parcel outside the customer’s door. Thence, the customer can open the door and pick it up. This step will ensure no customer comes in contact with their delivery drivers and vice versa.
Moreover, the company is providing free antibacterial hand sanitisers and face masks to all their staff members. The staff is also supervised strictly so that preventative measures are followed at all costs.
Although, WHO has declared that the novel coronavirus does not get transmitted via food. All delivery companies need to follow health and safety measures to prevent the spread of the virus.
